| Item |
Hazard/s |
Solutions |
Equipment and maintenance |
- User conducts telephone calls and uses the keyboard and mouse to access and record information. This can result in user cradling telephone handset between ear and shoulder causing neck, shoulder and back discomfort.
- User often participates in telephone conferences.
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- The phone can be picked up in the non-dominant hand and notes taken with dominant hand.
- Provide headset to permit ‘hands free’ use of the telephone when the telephone is used frequently and/or for prolonged periods.
- Provide a hands-free phone for the user. This is not suitable for an open plan office in which case a hands-free phone should be installed in a meeting room.
|
Telephone position |
- Telephone location involves reaching, twisting or stretching.
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- Place the telephone within easy reach of the user without stretching, reaching or twisting. See: Work Surface Layout.
- Provide a long enough cord to allow flexible positioning of the telephone to suit the user.
- Relocate the phone socket.
|
Background noise |
- Conducting telephone conversations in an unacceptably noisy environment.
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- Provide appropriate sound proofing to shield the user from the source of noise.
- Provide headset with earpieces designed to minimise the intrusion of external sounds.
- Orient workstations to minimise noise from other workstations.
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